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- Twitter users received a warning on Wednesday: "You have exceeded the daily limit to send tweets."
- Platformer said that this is because an employee accidentally deleted data regarding these limits.
- Platformer reported that the entire team responsible for this service had left the company in November.
According to Platformer, Twitter's Wednesday major outage was caused by an employee who accidentally deleted sensitive data from an internal service.
Users were unable to tweet and retweet during the outage, and faced the error message "You have exceeded the daily limit for tweeting."
Twitter claims that this limit is 2,400 tweets per day. However, users still received the error message even if they didn't tweet at all. Insider's Kali Hays saw a private message from a Twitter employee who described the problem as "a huge outage."
The company tweeted about 90 minutes later that users had reported problems: "Twitter might not be working as expected for certain of you. We are sorry for the inconvenience. We are aware of the problem and are working to fix it."
Platformer reported Thursday that the outage was caused by data from Twitter's internal rate limit service being deleted accidentally. The team responsible for that service had also left the company in November.
Musk issued a deadline to all Twitter employees at midnight that month. He asked them to work "extremely hardcore" or they would be fired. Musk instructed staff to work long hours and at high intensity to build a breakthrough Twitter 2.0.
Musk has seen employee numbers drop by more than two-thirds since he took over the company. They were at over 7,000 before Musk became the billionaire. Now, they are around 2,300.
According to lawsuits filed by Twitter’s San Francisco landlord and King Charles III’s Crown Estate (which owns Twitter's London offices), he has also taken drastic cost-cutting steps, including allegedly withholding rent.
Marc Andreessen, a billionaire investor whose venture capital fund invested $400 million in Musk's takeover at Twitter, has complained to him directly about the frequent changes to the platform. Insider's Kali Hays reports that Andreessen also complained to Musk. Fortune reported that Musk sent a message to Twitter staff on Wednesday, telling them to stop developing new features in order to maintain "system stability" and "robustness."
Twitter cofounder Jack Dorsey also criticised the outage, having previously supported Musk's takeover.
Twitter didn't immediately respond to Insider’s request for comment.
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By: psyme@insider.com (Pete Syme)
Title: Twitter went down because an employee accidentally deleted data, and there was nobody left on the team responsible due to Elon Musk’s cuts, report says
Sourced From: www.businessinsider.com/twitter-went-down-because-employee-accidentally-deleted-data-report-2023-2
Published Date: Fri, 10 Feb 2023 12:33:50 +0000
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