AI and Automation at Sam’s Club: How Robots Are Changing the Workplace

Sam's Club, a popular retail chain, has embraced the use of floor-scrubbing robots equipped with AI inventory scanners at its US locations since 2022. This innovative approach has revolutionized the way tasks are handled within the company.

Embracing Automation for Efficiency

These floor-scrubbing robots with AI inventory scanners now perform tasks that previously required manual labor, such as walking through every aisle to check inventory levels. This shift has not only increased efficiency but has also positively impacted the employees working at Sam's Club.

Changing Perspectives on AI in the Workplace

Despite initial concerns about AI and automation replacing jobs, employees at Sam's Club have seen a different side of the story. A forklift operator at the warehouse shared his experience of transitioning from fearing job loss to embracing the new technology.

The Role of Robots in Employee Productivity

With the introduction of these automated systems, employees like the forklift driver have seen a notable shift in their daily tasks. The robots now handle the mundane inventory checks, allowing employees to focus on more engaging aspects of their work.

Human Touch in Customer Service

Sam's Club CEO, Chris Nicholas, emphasized the importance of these tools in freeing up employees' time to interact with customers. By delegating repetitive tasks to robots, employees can dedicate their time to providing a personalized shopping experience.

As the use of AI and automation continues to evolve in the workplace, Sam's Club serves as a trailblazer in integrating technology while prioritizing human interaction and efficiency.

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By: dreuter@businessinsider.com (Dominick Reuter)
Title: AI and Automation at Sam’s Club: How Robots Are Changing the Workplace
Sourced From: www.businessinsider.com/sams-club-worker-ai-replaced-tiresome-daily-task-2024-6
Published Date: Thu, 27 Jun 2024 17:21:49 +0000