Telecommunications providers are undergoing a significant transformation by incorporating artificial intelligence (AI) into their operations. Industry giants like Nvidia and Verizon are at the forefront of leveraging AI to revolutionize the telecom sector.
AI Integration in Telecommunications
At the recent Mobile World Congress in Las Vegas, executives from Nvidia and Verizon highlighted the pivotal role of AI in reshaping the telecom landscape. They emphasized the diverse applications of AI in areas such as customer care, network management, and digital assistants.
Turning Data Centers into AI Factories
Some telecom companies are converting their data centers into "AI factories," where massive amounts of data are processed to fuel AI-driven initiatives. For instance, Verizon's data center processes over 70 billion data points daily from various sources, enabling advanced AI capabilities.
AI-Powered Innovations at Verizon
Verizon is harnessing AI to enhance network planning, customer experiences, and operational efficiencies. By leveraging AI computer vision, the company optimizes cell site planning for network densification and energy efficiency.
Moreover, Verizon is implementing a fully automated supply chain digital twin to streamline inventory management and workforce planning. AI-driven predictive analytics help in proactively managing staffing levels and optimizing field operations.
Enhancing Customer Service with AI
One of the notable applications of AI in telecom is digital customer service agents. By analyzing customer data and interactions, AI agents can predict customer needs, recommend suitable actions, and route calls efficiently. Verizon's AI tools have significantly improved answerability and accuracy rates, leading to enhanced customer satisfaction.
The Future of AI in Telecommunications
As per industry experts, the debate over the relevance of AI in telecom is now outdated. The focus has shifted to maximizing the benefits of AI across various telecom functions. With continuous advancements in AI technology, telecom companies are poised to unlock new opportunities and drive innovation in the industry.
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By: sjackson@insider.com (Sarah Jackson)
Title: How AI is Transforming Telecommunications Industry: Insights from Nvidia and Verizon Leaders
Sourced From: www.businessinsider.com/how-ai-changing-business-telecommunications-giants-mwc-2024-10
Published Date: Sat, 12 Oct 2024 16:18:05 +0000
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